Return & Warranty

RETURN POLICY
You must use our return authorization form or call for a return authorization. Product returned to Holiday LiteSource through no fault of the company will be subject to a 25% restocking charge. Shipping and handling charges along with any charged freight are NONREFUNDABLE in all occurrences with Holiday LiteSource, Inc. All returns must be shipped prepaid and goods must be in resalable condition to receive credit. NO RETURNS AFTER 14 DAYS. NO RETURNS AFTER CHRISTMAS. ALL APPROVED RETURNS WILL BE FOR MERCHANDISE CREDIT ONLY.

* There are exceptions to our Return Policy including, but not limited to Special Order products, orders outside the continental U.S., and shipments delivered via common carrier. Please use our return authorization form to obtain a Return Authorization (RA) before returning any product.

     
DAMAGED OR INCORRECT SHIPMENT
If damage occurs during shipping, you must immediately document the damage with the delivering carrier. Call us or use our shipment claim form immediately to file a damage claim. Keep all packing material and the box merchandise was shipped in for inspection; failure to do so will result in a rejected claim. All damage must be noted on motor freight bills when signed at time of delivery; failure to do so will result in a rejected claim by the carrier.

* Exceptions may be made if we ship a product by error or if a product is defective and special arrangement is made in writing (online, mail or fax) and confirmed by our staff in advance within 48 hours of receiving shipment. NO RETURNS AFTER 14 DAYS. NO RETURNS AFTER CHRISTMAS. ALL APPROVED RETURNS WILL BE FOR MERCHANDISE CREDIT ONLY.

     
LIMITED WARRANTY AND RESPONSIBILITY
Holiday LiteSource, Inc., dba LiteSource, warrants our products to be free of defects and workmanship for a period of 90 days from date of shipment with proof of purchase. Holiday LiteSource, Inc., assumes no responsibility in any event for payment or incidental or consequential damages, including, without limitation, costs relating to removal, installation or reinstallation of the products, or damages for personal injury or property. Our products are manufactured according to UL standards but may present possible shock or fire hazard if not installed properly. These products may present possible shock or fire hazard if not installed properly or altered in any way. This warranty is voided for products not installed according to current local codes and/or the National Electrical Code. When products are improperly installed, subjected to electrical overcapacity, damaged due to inappropriate handling, submerged in water, broken or have been disassembled the warranty is voided and the items cannot be not be exchanged, returned or refunded.