Order & Product Claims

Customer Satisfaction

Holiday LiteSource strives to provide the highest level of quality and service to our customers. Occasionally an issue arises, a mistake made, or unforeseeable events have caused difficulties with an order. If this is the case, please take a moment to fill out the proper form and we will expedite a response and solution to your issue. As always, you can contact us with specific questions regarding your order.
 

 
Please return completed form via email or print and fax the form to our Customer Service Department at 888-762-2852.
 
   
 
 

DAMAGED OR INCORRECT SHIPMENT FORM

If damage occurs during shipping, you must immediately document the damage with the delivering carrier.
PDF     EXCEL
 
 

RETURN AUTHORIZATION REQUEST FORM

You must submit this form for return authorization; however please do not ship product to us until you receive a Return Authorization (RA) number.
PDF     EXCEL